HOW DO I ORDER?

• You may place your orders anytime online 24/7 on our website www.shopunexpected.com. 

RETURN/EXCHANGES

• Due to recent events caused by Covid-19, we will NOT be accepting any returns or exchanges...ALL SALES are final until further notice. Be sure to check out our size chart before placing an order.

I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?

• No, we do not offer refunds. 

WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?

• We accept all major credit cards. Unfortunately, we do not accept PayPal, bank transfers, or money orders.
• When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.

HAS MY ORDER BEEN SHIPPED?

• You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package. Orders are proceeded Monday-Friday and most orders are shipped within 5-7 business days after your payment is authorized and verified. 

CAN I MODIFY/CANCEL MY ORDER?

• Unfortunately, once your order has been processed, we are unable to modify or cancel any order. 

DO YOU RESTOCK PRODUCTS?

• We do our best to restock the best sellers. 

WHY IS MY PRODUCT OUT OF STOCK?

• Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out-of-stock items. 

HOW DO I KNOW WHAT SIZE TO ORDER?

• You can refer to our size chart for more details.